At Vibe Fidelity, we strive to provide high-quality digital products. Due to the nature of digital goods, all sales are final. However, we understand that issues may arise, and we are committed to ensuring customer satisfaction.
1. No Refunds on Digital Products
1.1 Since digital products cannot be physically returned, we do not offer refunds or exchanges once a purchase is completed.
1.2 By purchasing from our store, you acknowledge and agree to this policy.
2. Exceptions for Refunds
2.1 Refunds may be considered under the following circumstances:
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The product was not delivered due to a technical error.
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The downloaded file is corrupted and cannot be accessed.
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Accidental duplicate purchases were made.
2.2 If you experience any of the above issues, please contact us within 7 days of purchase with proof of the problem.
3. Requesting a Refund
3.1 To request a refund, email us at [Your Contact Email] with the following details:
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Order number
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Description of the issue
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Screenshot or proof of the problem
3.2 Our support team will review your request and respond within 3-5 business days.
4. Resolution Options
4.1 If a refund request is approved, we may offer one of the following resolutions:
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A replacement file or updated download link.
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A store credit for future purchases.
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A full or partial refund, depending on the issue.
5. Chargebacks & Disputes
5.1 If you have an issue with your purchase, we encourage you to contact us before initiating a chargeback or dispute.
5.2 Unauthorized chargebacks may result in the suspension of your account and access to future purchases.
6. Contact Us
For any questions regarding our return policy, please reach out to us at:
Company Name: D.B BROTHERS LIMITED
Registration: 77391507
Address: RM H 11, 1/F, KAISER EST PHASE 2, NO. 51 MAN YUE ST HUNG HOM HONG KONG